Whether you’re a very small business or an established, large corporation, here are two simple pointers on #customerservice we think are important for everyone to remember.
First is a quote to tack up on your wall that we absolutely LOVE. It’s from the Chief Talent Officer for Netflix, Patty McCord. “Over the years, we learned that if we asked people to rely on logic and common sense instead of on formal policies, most of the time we would get better results, and at a lower cost.” So in this video, you’ll hear us expound upon Patty’s quote for organizations.
Second is a simple customer service acronym that we think is a nice, easy go-to that most people can remember. LAST: Listen, Apologize, Solve and Thank. We’ll walk you through some simple thoughts on this acronym as well.
What about you? What customer service stories do you have and do you think you could apply this quote and acronym to what you do in the future?